Einstein - Patient & Visitor FAQs

Questions Related to Healthcare

How do I schedule an appointment?
How do I get a physician referral?
How do I get to Albert Einstein Medical Center or one of the other Einstein sites?
How can I find out if Einstein will accept my insurance?
What if I don’t have health insurance?
How do I reach your billing department?
What should I bring when I come for an inpatient stay?
What should I bring when I come for a doctor’s appointment?
How do I contact a patient at an Einstein facility?
When are visiting hours?
How can I get my medical records?

Questions Related to Education, Employment and Volunteering

Whom do I contact for information about Einstein's residency or fellowship programs?
How do I find out about health education programs at Einstein?
Where can I get CPR instruction?
Whom do I contact about a nursing position in the Einstein network?
How do I apply for a job at Albert Einstein Healthcare Network?

How do I schedule an appointment?

Call 1-800-EINSTEIN or call your doctor’s office directly. If you don’t have a physician, call us at 1-800-EINSTEIN and our Einstein Direct Contact Center representatives can help you find a doctor close to home. You can also use our Physician Finder to request an appointment.

How do I get a physician referral?

If you need a primary doctor or a specialist, call 1-800-EINSTEIN and our Contact Center specialists can help you find a doctor close to home and make an appointment. Or click here to use our online Physician Finder.

How do I get to Albert Einstein Medical Center or one of the other Einstein sites?

For directions to Albert Einstein Medical Center, MossRehab, Belmont Behavioral Health and other Einstein sites are available online. Click here to go to our directions page.

How can I find out if Einstein will accept my insurance?

Call us at 1-800-EINSTEIN. Our Contact Center representatives have information about insurances accepted by each Einstein site, by staff physicians, and by many of our affiliated physicians.

What if I don’t have health insurance?

Financial counseling is available through Patient Accounts and the Healthcare Access Department. Specially trained staff members work with patients who are uninsured if and when they are admitted to the hospital. For information about inpatient and short procedure financial counseling, call 215-456-8083. For information about outpatient financial counseling and the CHIP program for uninsured children, call 215-456-4953.

How do I reach your billing department?

For inpatient and outpatient billing questions, call 215-456-6600.

What should I bring when I come for an inpatient stay?

We recommend that you do NOT bring valuables such as jewelry, cash or items of great personal value to the hospital. We ask that patients do NOT bring their own electronic equipment, such as TVs, VCRs and cell phones. Here’s what you SHOULD bring with you for an inpatient stay:

Personal identification such as a driver’s license
Your insurance card
Any medication you are taking
Phone numbers of family and friends you may need to talk with
A copy of your advance directive or living will if you have one. If you don’t have an advance directive but want one, our patient advocates can help.
A phone card if you’ll need to make long-distance calls
A change of clothes
Books or magazines to read

Some patients also like to bring their own personal care items such as deodorant, shampoo and soap, and many bring a robe and slippers.

What should I bring when I come for a doctor’s appointment?

It’s always good to check with your doctor or doctor’s office staff to see what you should bring with you. Here’s a list of things you may need to bring with you to your appointment.

Any previous medical records
X-rays, if you've had them recently
Test results, if you’ve had blood work or other tests
Insurance card
Insurance referrals, if needed
Personal identification such as a driver’s license
Any medications you are taking

How do I contact a patient at an Einstein facility?

We respect our patients’ privacy. Only family members or friends designated as contacts can call for patient condition updates. For patients at Albert Einstein Medical Center, contacts can call 215-456-7654. For patients at MossRehab, contacts can call 215-456-9900. Legal requirements for protecting patient confidentiality prevent us from providing information on patients at Belmont Center for Comprehensive Treatment.

When are visiting hours?

Click here to go to our Facilities web page. Click on the facility where you want to find our visiting hours.

How can I get my medical records?

If you are treated as an inpatient at Albert Einstein Medical Center or MossRehab, call 215-456-6800 to get your medical records.

Questions Related to Education, Employment and Volunteering

Whom do I contact for information about Einstein's residency or fellowship programs?

For more information about residency or fellowship training at Einstein, click here, or call our Office of Academic Affairs at 215-456-6013.

How do I find out about health education programs at Einstein?

For our calendar of lectures, classes, screenings and events, click here.

Where can I get CPR instruction?

Albert Einstein Healthcare Network offers classes in adult, child and infant CPR at the EMS Education Center at our Germantown Community Health Services campus at One Penn Boulevard, or at your location. The Center also offers emergency medical technician (EMT) and paramedic training, continuing education, disaster planning and automatic external defibrillator instruction. For more information, call 215-951-8277 or e-mail the Institute Director at alfordr@einstein.edu.

Whom do I contact about a nursing position in the Einstein network?

For information about the types of nursing employment opportunities available throughout our network and how to apply, click here. Or call our nursing recruitment office at 215-456-6069. You’ll soon learn why nursing in the Einstein Healthcare Network is Nursing at its Best ^sm .

How do I apply for a job at Albert Einstein Healthcare Network?

Einstein is a great place for patients and a great place to work. Visit our Career Opportunities page.

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