Patient Satisfaction

It is Albert Einstein Healthcare Network’s (AEHN) commitment to ensure that every patient receives satisfactory care, service, and support each and every time they come in contact with an AEHN point of service.  It is our goal to identify areas where we can improve service by closely monitoring the data retrieved from Press Ganey surveys mailed to a portion of our patients upon discharge from inpatient units, emergency departments and ambulatory surgery.  The feedback received from these surveys allows us to set priorities for improving care, lets us know how we’re doing, reveals unknown areas of dissatisfaction, and guides us in using our resources wisely.  Our vision is that AEHN become a model for patient-centered care by imparting adequate support to our employees to provide excellent customer service and a nurturing, caring environment for our patients.

• Provide excellent customer service, respect, and professionalism to our patients regardless of creed, color, religious affiliation, age or income;
• Provide patients clear and accurate information regarding their health status and necessary follow up;
• Promote patient satisfaction at all levels and embrace it as a building block of AEHN’s culture;
• Incorporate patient satisfaction strategies into plans for every visit/service within AEHN;
• Create a positive work environment by treating all residents, physicians and staff with dignity and respect;
• Develop a supportive, non-punitive environment for employees in which care is provided with respect, dignity and empathy for our patients;
• Measure improvements in patient satisfaction through survey data, overall cheerfulness of hospital, and other patient feedback;
• Monitor patient satisfaction routinely and take action to improve our service.